I love working with web-based systems, and am lucky enough to do it for a living. I genuinely enjoy the challenge of delving into new technologies and am always working toward a better understanding of delivering, manipulating, optimizing, and protecting web content!
Overview
Skillset
Sales
Ascertaining Client Requirements
Understanding Site Functionality
Portal Walkthroughs
Proof of Concept (POC)
Solutions
Servicing Origin Onboarding
Modifying Rules and Variables
Custom Configuration Changes
Creating Backend Scripting
Change Management
Authoring and Maintaining Custom Functions
Tracking Changes in ServiceNow, Jira, Github
Detailed Code Comments for Posterity
Justifying to Change Advisory Board (CAB)
Technical Background
Deep HTTP (Header/Cookie/QS Param) History
Extensive Regex, Much Lua, Some Python
Thorough Linux CLI and Lighttpd Experience
Familiar with Apache, Nginx, Git and SVN
Experience
Edgio
Solutions Architect
09-2015 – Present- Summary: Sole resource supporting the global SE team by evaluating customer requirements against application capabilities. Creating custom code and backend-config solutions to any conflicts or challenges as part of the pre/post sales process.
- Advise SEs regarding best practices and common configurations related to HTTP, SSL, web server behavior (Apache/NGINX/IIS/Lighttpd), and object storage (S3, Azure).
- Configure new accounts during onboarding using both GUI and CLI tools as part of the pre-sales and POC process.
- Write Lua-based customizations extending application functionality to exceed customer requirements and expectations.
- Perform manual customization of customer configuration files to provide enhanced features and handle edge cases.
- Provide a one-stop-shop for all technical inquiries from the SE and Sales teams, from headers to regex to internal platform behavior.
- Justify and track all custom solutions as part of a thorough Change Management process.
- Exchange knowledge with Professional Services and Application Support teams as part of an ongoing effort to stay current and increase overall aptitude.
- Learn and determine solutions to any new technological blockers encountered between in-house environment and customer origin setup elements.
EdgeCast Networks
NOC Support Engineering Lead
03-2013 – 09-2015- Summary: Support a global CDN infrastructure by monitoring, troubleshooting, tracking, and resolving internal and customer related issues.
- Monitor production servers, applications, network devices, and customer traffic using custom-built tools.
- Collaborate with systems and network administration teams to resolve complex issues within SLA windows.
- Troubleshoot basic Linux systems and interface with appropriate escalation teams.
- Communicate directly with customers to address technical issues and account concerns.
- Provide process training to new hires and improve internal documentation with updated procedures.
Bel Air Internet
Network Support Technician
10-2011 – 03-2013- Summary: Support a point-to-point network consisting of more than 10000 devices over the greater Los Angeles area.
- Regularly performing Cisco switch administration and DSLAM administration using telnet and web interfaces.
- Routinely configuring a broad variety of routers using SSH, RouterOS, and various web interfaces.
- Responsibility for NOC monitoring, including crisis response and dispatch.
- Constructing and updating department knowledgebase using internal wiki.
- Providing internal support for 50+ workstations.